FAQ
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Q.
How often should I service my HVAC and plumbing system?
- We recommend a maintenance appointment for HVAC twice a year (once for heat, once for air conditioning). For plumbing one visit a year will help to make sure you’re getting the most out of your system.
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Q.
What happens when I need a repair on a holiday or weekend?
- Check our App for technician availability. During weekends and holidays, we are still available. We work to get to everyone as fast as we can.
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Q.
Do I have to enter my credit card in the App?
- You do not have to enter your credit card info. We offer financing (Apply Online), cash, check or the Good Guy can take a credit card when the work is completed.
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Q.
If I just have a question about something in my home, who can I ask?
- Inside our App we have an area called “Ask the Expert”, where you can chat directly with a technician. We are always happy to answer what we can and let you know when you should consider having someone to your home.
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Q.
How does the Good Guys Home Services App work?
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You can book online
but we recommend downloading our Free App to maximize your experience.
· You will create an account o Just need your name, address, email and phone number · Pick the type of service request you need o HVAC(heating or Cooling), Plumbing, Electrical or Handyman · Select Same Day Emergency Service or if you’d like to schedule for a different day and time. · Pick the first available technician or browse through technician profiles to select a specific technician. · Once selected, a technician will confirm your appointment soon after if not right away. o You will receive a notification when the technician is headed to your home and you can see his/her progress on the map. o You will also receive a notification when the technician has arrived at your home and headed up to knock on your door. · Relax while your technician goes to work and; o Quickly evaluate your problem o Determines the repair options o Presents repair options with upfront pricing, for your approval to move forward o With your approval, your technician will get it fixed · At the end of the service the technician can collect payment from you in (Credit Card, Check, Approved Financing or Cash) · Be sure to mark your technician as your favorite technician and he/she will be first to be notified if you ever have any more problems. And we really like reviews!!!
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You can book online
but we recommend downloading our Free App to maximize your experience.
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Q.
What type of screening do you have for technicians?
- All technicians have to pass background check, carry proper trade certifications, have 5 years or more of field experience and maintain a high rating among their customers.
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